Dream Gains
Manipal Academy of Higher Education is synonymous with excellence in higher education. Over 28,000 students from 57 different nations learn, learn and play in the sprawling University town, nestled on a plateau in Karnataka’s Udupi district. The admission process is a massive exercise with thousands of incoming and outgoing calls. It requires perfect coordination of University admission team with admission executives. The university thought outsourcing the call centre operations was the best option. But this created more problems than it solved. With multiple locations for server, admission department and call centre agents coordination became a major hurdle. Huge gaps in integrating university server with call centre server increased delay and reduced efficiency. The university finally decided to scrap the outsourced option and had some difficult target date to migrate to inhouse. A Hybrid solution integrating DOOCTI on cloud with university’s in house Student Management Software. Quick and seamless synchronization of data server with voice server. Cloud telephony providers offer a range of benefits to businesses. These include: Cloud telephony in India is quickly becoming a popular choice among businesses. A lot of companies are using cloud telephony in India to reduce their operational costs . Some of the advantages that businesses see when they shift to these cloud solutions are:The University :
The Challenge :
The Tevatel Solution:
The Impact :
Benefits of Working with Cloud Telephony Providers in India
Advantages of Cloud Telephony India