Enable Cloud Telephony To Existing CRM

Stop switching tabs between Call Center Software and CRM. With our robust cloud telephony API, you can simplify your operations, improve customer interactions, and take your business to new heights.

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Cloud Telephony API
Increase Productivity By 40%

  • Real-time data synchronization
  • Conversation recordings
  • Quick call disposition
  • Track call logs

Doocti integrates with various CRMs, enabling users to interact and manage customers effortlessly within one unified interface. The automation provided by CRM technology and computer telephony integration reduces the burden of time-consuming tasks like lead generation, tracking customer history, and communication. Thus cloud telephony API allows customer relationship agents to focus on other essential tasks, leading to a more productive and efficient work environment.

Native API Integration

The computer telephony integration goes beyond the basics, incorporating Native API for advanced features like Auto-dialer. It increases agent efficiency by eliminating the need for manual number dialing by agents and automatically organizing calls to customers whose contact data resides in the integrated CRM database.

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Instant Callbacks

Predictive Dialer feature enables instant callbacks to customers who have filled out lead generation forms on your website, updating their contact information directly into your CRM.

Efficient Click-to-Dial

With computer telephony integration, important customer calls can be initiated with a simple click, and all contact information is easily accessible through the CRM call center interface.

Automated Communication Updates

Cloud call API automatically updates ongoing interactions between agents and customers, eliminating the need for manual note-taking.

Ensuring No Missed Opportunities

Cloud telephony API generates notifying tickets for missed calls, allowing for prompt follow-ups and ensuring no potential customer slips through the cracks.

Complete Customer Interaction History

Agents are informed about their previous interactions with customers, enabling them to provide personalized and contextually relevant responses.

Optimizing Results with Data-Driven Insights

CRM backed by a cloud call API, provides valuable customer data insights, enabling targeted and efficient dialing for improved sales outcomes.

Seamless CRM and Phone

Integration for All Businesses


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