Stop switching tabs between Call Center Software and CRM. With our robust cloud telephony API, you can simplify your operations, improve customer interactions, and take your business to new heights.
Doocti integrates with various CRMs, enabling users to interact and manage customers effortlessly within one unified interface. The automation provided by CRM technology and computer telephony integration reduces the burden of time-consuming tasks like lead generation, tracking customer history, and communication. Thus cloud telephony API allows customer relationship agents to focus on other essential tasks, leading to a more productive and efficient work environment.
The computer telephony integration goes beyond the basics, incorporating Native API for advanced features like Auto-dialer. It increases agent efficiency by eliminating the need for manual number dialing by agents and automatically organizing calls to customers whose contact data resides in the integrated CRM database.
Predictive Dialer feature enables instant callbacks to customers who have filled out lead generation forms on your website, updating their contact information directly into your CRM.
With computer telephony integration, important customer calls can be initiated with a simple click, and all contact information is easily accessible through the CRM call center interface.
Automated Communication Updates
Cloud call API automatically updates ongoing interactions between agents and customers, eliminating the need for manual note-taking.
Ensuring No Missed Opportunities
Cloud telephony API generates notifying tickets for missed calls, allowing for prompt follow-ups and ensuring no potential customer slips through the cracks.
Complete Customer Interaction History
Agents are informed about their previous interactions with customers, enabling them to provide personalized and contextually relevant responses.
Optimizing Results with Data-Driven Insights
CRM backed by a cloud call API, provides valuable customer data insights, enabling targeted and efficient dialing for improved sales outcomes.
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We are extremely satisfied with Tevatel as our Technology Partner. In the past we have experienced the solutions of other technology solution provider. However, find the Tevatel Solution very reliable, cost-effective and fault tolerant.
We had been looking for a solution for our telesales. All we needed was something very simple and easy to set up, and the Tevatel cloud call center has been fantastic!
Tevatel's doocti is an easy-to-handle and customized product. It offers advanced features at a budget-friendly price. We have been using Tevatel products for over 4 years, and they have provided the best IVR product in the market recently. The team provides excellent services and is highly supportive.
I am very happy with doocti. I have been on the line for a couple of years now, and have not had any issues with getting disconnected or dropped calls. The application is also easy to use and accessible to everyone. It's an application I recommend to anyone looking for a good line.