How Direct Inward Dialing Numbers Can Boost Your Business Calls

The competition among businesses isn’t limited to the products or services they offer; the customer experience they provide is one of the keys to success in the fast-paced market conditions. This leads us to the invention of modern communication modes, and one such advancement is the Direct Inward Dialing (DID) system.

If you’re wondering what Direct Inward Dialing numbers are, this blog is your complete guide on feeding your complete knowledge about DID numbers and their benefits for business.

Direct Inward Dialing Numbers Explained

Direct Inward Dialing (DID) numbers are virtual phone numbers based on the primary business phone number that can be routed to a particular department of an organization without requiring a multi-level bypass or a third person to route the call. In simple words, the caller can directly reach the required person or department just by dialing the respective extensions without undergoing multiple call transfers.

For example, without dialing a general business number, the customer can dial a specific DID number that’s directly routed to the specific department or person of the business the customer wants to get connected to. The DID number can also be segmented based on localities with regional extensions for a better call connection rate in outbound calling. This builds trust among the customers and elevates their experience with business communication.

How DID Numbers Work in Cloud Telephony?

A DID number is a virtual phone number that doesn’t belong to any physical phone lines but rather operates through a VoIP (Voice over Internet Protocol) system. This makes it feasible for businesses to assign DID numbers to various locations, departments, and remote workers.

They work on a PBX (Private Branch Exchange) system, which is an internal routing phone system within a company that directs the calls to different extensions. When a call is received for the specific DID number, the PBX system automatically routes the call to the appropriate receiver without the need for a manual operator.

In simple terms, DID in cloud telephony uses virtual numbers that can be routed through the PBX system without the need for physical trunk lines. Calls can be routed to specific locations or remote workers with pre-configured settings based on the extensions the caller dials. This results in immense flexibility for businesses to operate their internal and customer communication effectively.

DID vs Traditional Phone Number

You may get confused what the difference between a DID and an actual phone number. The key differentiator is the extension that comes along with the regular phone number, and they look similar to the standard phone number conventions of a respective country or area.

Seeing an example would be helpful:

Main business number: +91 4412345678

The main business number linked to DID virtual phone number extensions would be something like +91 4412345679 or +91 4412345680.

These numbers can be assigned to specific destinations, allowing callers to connect them directly without going through an operator.

Types of DID numbers

As we have now understood the functionality of direct inward dialing numbers, let’s read through the different types of DID numbers based on their use cases.

Individual DID numbers

A separate DID number can be provided to an individual by allocating a unique extension where the caller can directly reach that respective agent without undergoing multiple call transfers.

Department DID numbers

When a customer makes a call, the DID number can be assigned to relevant teams or departments within the business, where multiple agents within the team can engage the call easily.

Location-based DID numbers

A separate DID number can be allocated based on the company’s specific location or branch, where the calling will be assigned only to that particular region. This will also be helpful in outbound calling for a better call connectivity rate.

Advantages of using a DID number

A DID number is not just limited to an extension of a business phone number but rather offers several benefits in enhancing business communication. Let’s uncover those now.

Quick Connections

Assume a scenario where your customer gets trapped among the various self-service menus to get connected to the relevant department or agent they want to talk to. They may end up connecting to the wrong department or hang up the call. A DID system erases that hassle, where the customer can directly connect to the relevant agent by dialing the appropriate extension number.

Better Connectivity for Outbound Calls

Not just with the inbound, the DID number also benefits outbound calls for closing more sales. The sales representative can make a call through a DID number based on the standard phone number convention, subject to the customer’s locality or region. This brings trust among the customers for attending the calls, which results in a better call connectivity rate.

Cost Savings

By eliminating the need for individual traditional phone lines, the DID system helps you bundle a bunch of virtual phone numbers at a much lower price. Instead of spending a lot on the infrastructure of phone lines, the saved funds can be invested in crucial business developments like elevating sales and support teams.

Geographical Presence

Local numbers are preferable to customers when they are interested in queries about a product or service from a business. A DID system can help businesses take advantage of this by offering a DID number for different locations, irrespective of the place where the business operates. A business from India can buy a virtual number through a DID number provider from the UAE to establish its presence in that market.

Improved Customer Experience

It is difficult to prevent customers from loving your service if you simply cut down their waiting times and provide them with timely solutions to their queries. They feel valued by your customer service, thus improving retention rates and customer loyalty.

Robust Internal Communication

DID system can also improve peer-to-peer communication as the employee can reach their colleagues easily in other teams or departments. This environment in internal communication strengthens workflows, improves team collaborations, and boosts productivity.

Your Business Needs Direct Inward Dialing (DID) Numbers

Now, you might have understood the potential of a DID number and its effectiveness in elevating customer experience with reduced costs. The DID system empowers businesses of all sizes to handle calls more effectively with other key features like IVR, Auto-dialer, Time Condition, and Real-time Monitoring.

A DID number is never a luxury but a necessity to keep your business forefront of the competitive market. If you’re looking for a cost-effective DID number provider for your business communication, we’ve got you covered.

Start using IDID numbers with Tevatel’s dooCTI cloud telephony. The onboarding process is simple and quick, taking only minutes to complete! Schedule a demo with our specialists today to discover more and begin your free trial.