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Collect Richer Feedback with AI Survey Agent
Replace static survey forms with AI-powered conversational surveys that achieve 3× higher response rates and deliver real-time insights — automatically.
3×
Higher Response Rates
Powering 2000+ enterprise customers across the globe
What is AI Feedback & Survey Agent?
Tevatel's AI Survey Agent conducts intelligent, conversational surveys via voice calls, WhatsApp, and SMS — adapting questions based on responses, detecting sentiment, and delivering structured insights in real time. It replaces static forms with human-like dialogue that customers actually complete.
- Conducts surveys via AI voice calls, WhatsApp, SMS, and web — across any language
- Adapts follow-up questions dynamically based on each response
- Detects sentiment in real time and flags at-risk customers immediately
- Delivers structured reports with trends, NPS scores, and actionable insights
Why Traditional Surveys Fail to Deliver
These are the root causes of poor feedback quality — and why AI-driven surveys solve each of them.
Low Response Rates
Static survey forms and email links are ignored by over 80% of recipients — delivering biased, incomplete data.
Delayed Insights
By the time surveys are sent, collected, and analysed, weeks have passed — making findings irrelevant to current decisions.
Poor Data Quality
Customers rush through form surveys with one-word answers — providing no context, nuance, or actionable signal.
Manual Analysis Bottleneck
Collating and interpreting open-ended responses manually is time-consuming, expensive, and inconsistently done.
Built to Capture the Voice
of Your Customer
Tevatel's AI Survey Agent makes feedback effortless for customers and instantly valuable for your team — with conversations that feel natural, not like form-filling exercises.
- AI voice surveys completed in under 3 minutes via inbound or outbound calls
- WhatsApp and SMS surveys with dynamic follow-ups based on each answer
- Real-time sentiment analysis flags detractors for immediate human follow-up
- Auto-generated NPS, CSAT, and CES dashboards updated after every response
- Downloadable reports with verbatim responses, trends, and recommended actions
Why AI Surveys Outperform
Static Forms
Conversational AI delivers survey experiences that feel like genuine dialogue — dramatically improving completion rates and the quality of insights collected.
- Adaptive questioning — AI asks follow-ups based on what the customer actually said
- Voice surveys capture tone and emotion that forms simply cannot detect
- Multi-language support for surveys across regional markets and demographics
- Real-time alerts when a detractor is identified — enabling instant recovery
- Integrates with Salesforce, HubSpot, and any analytics or CRM platform
Real Survey Performance Metrics
Higher Response Rates
Survey Completion Rate
Insight Delivery
From Trigger to Insight in 4 Steps
Automated survey lifecycle — from event trigger to actionable dashboard — with zero manual effort.
Trigger the Survey
AI triggers surveys automatically after purchases, service calls, or custom events — at the exact right moment.
Conduct AI Conversation
AI conducts a natural, two-way conversation — asking, listening, and adapting based on each response.
Analyse Sentiment & Score
AI scores responses, detects sentiment, and categorises feedback by theme automatically.
Deliver Real-Time Insights
Reports, scores, and trend dashboards are available immediately — no waiting, no manual compilation.
Measurable Impact on Customer Intelligence
Better data, faster insights, and proactive retention — all from a single AI survey platform.
3× More Responses
Conversational AI achieves dramatically higher completion rates than email surveys — giving you statistically reliable data.
Real-Time Decision Making
Insights are available the moment a survey is completed — enabling same-day action on customer feedback.
Proactive Detractor Recovery
AI flags unhappy customers immediately — enabling your team to intervene before a negative review goes public.
Connects with Your Analytics
and CRM Stack
Tevatel feeds survey data directly into your existing analytics, CRM, and customer success tools — no manual data exports.
Everything You Need to Measure What Matters
Purpose-built for modern feedback collection — not a form builder with a chat widget attached.
Adaptive AI Questioning
AI dynamically adjusts follow-up questions based on responses — getting deeper, richer insights from every conversation.
Survey Flow Designer
Build branching survey logic visually — no code required. Define triggers, questions, and routing in minutes.
NPS & CSAT Analytics
Auto-calculated NPS, CSAT, and CES scores with trend lines, segment breakdowns, and exportable reports.
Multi-Channel Reach
Run the same survey simultaneously via voice, WhatsApp, SMS, and web — maximising reach across all customer segments.
Why Choose Tevatel?
Powering modern businesses with reliable, scalable, and intelligent solutions.
ISO Certified
ISO certification ensures high-quality standards and secure business operations at scale.
24/7 Support
Round-the-clock support ensures your operations run without interruption.
Cost Effective
Affordable solutions designed to deliver maximum ROI.
Quick Setup
Get started instantly with zero configuration and guided onboarding.
Resources and Insights
How AI is Transforming Cloud Telephony
Discover the future of communications with AI-powered platforms that handle millions of interactions seamlessly.
5 Reasons to Upgrade Your Call Center
Modern call centers need modern solutions. See why businesses are switching to AI-powered cloud telephony.
The Rise of Voice Bots in Customer Service
Voice bots are changing how we interact with customers, reducing wait times by up to 60%.
Trusted by CX and Research Teams
"Our NPS survey response rate went from 8% to 34% after switching to Tevatel's AI voice surveys. The quality of feedback is incomparably richer — we're making product decisions we couldn't before."
Shreya Kapoor
Head of Customer Experience, Alice Blue Financial
"We now run post-purchase surveys across 12 cities simultaneously via AI voice calls. Response rates are 3× what we got with SMS links — and the data is structured and ready to analyse."
Nikhil Rao
Market Research Manager, CavinKare Group
"We used to wait 2 weeks for survey data to be compiled. Now we have real-time NPS updates on a dashboard. When a detractor is flagged, our CX team calls them within the hour."
Pooja Menon
VP Product, Healthify India
Frequently Asked Questions
Everything you need to know about AI Feedback & Survey Agent.