DETAILED PRICING | BASIC | PROFESSIONAL | CUSTOM | HYBRID |
---|---|---|---|---|
Minium Users | 3 | 3 | 3 | 20 |
Maximum number of callers in queue | 4 | 8 | Unlimited | Unlimited |
Phone number included in the plan | 1 DID | 1 DID | 1 DID | NA |
Call recording | 1 Month | 1 Month | Unlimited | Unlimited |
Price of outbound calls | 1 | 1 | Free | NA |
Custom music and messages | ||||
Smart queuing | ||||
Advance IVR | - | |||
Queue callback | - | - |
COLLABORATION | BASIC | PROFESSIONAL | CUSTOM | HYBRID |
---|---|---|---|---|
Advanced Analytics | - | |||
Flexible call distribution rules | ||||
Assign & comment on calls | ||||
Call recording | ||||
Simple analytics | ||||
Custom filters | ||||
Email reporting | ||||
Conference call | ||||
Call monitoring | ||||
Call whispering | ||||
Real-Time Report |
PRODUCTIVITY | ESSENTIAL | PROFESSIONAL | CUSTOM | HYBRID |
---|---|---|---|---|
Forward-to-mobile | ||||
Working hours per user | ||||
Click-to-dial | ||||
Blocklist numbers | ||||
Warm transfers | ||||
After-call work | ||||
Parallel calls | ||||
Power dialer / Auto dialer | - | |||
Voice Broadcast | - | |||
Unlimited concurrent calls | - | - | ||
Unlimited callers in queue | - | - |
APPS & INTEGRATIONS | ESSENTIAL | PROFESSIONAL | CUSTOM | HYBRID |
---|---|---|---|---|
APIs & Webhooks | - | |||
Zoho integration | - | |||
Salesforce Integration | - | |||
Freshdesk Integration | - | |||
Zendesk Integration | - | |||
20+ business tool apps and integrations | - |
CUSTOMER SUPPORT | ESSENTIAL | PROFESSIONAL | CUSTOM | HYBRID |
---|---|---|---|---|
Help center access | ||||
Email support | ||||
Phone support | ||||
Service-level agreement (SLA) | - | - |