| DETAILED PRICING | BASIC | PROFESSIONAL | CUSTOM | HYBRID |
|---|---|---|---|---|
| Minium Users | 3 | 3 | 3 | 20 |
| Maximum number of callers in queue | 4 | 8 | Unlimited | Unlimited |
| Phone number included in the plan | 1 DID | 1 DID | 1 DID | NA |
| Call recording | 1 Month | 1 Month | Unlimited | Unlimited |
| Price of outbound calls | 1 | 1 | Free | NA |
| Custom music and messages | ||||
| Smart queuing | ||||
| Advance IVR | - | |||
| Queue callback | - | - |
| COLLABORATION | BASIC | PROFESSIONAL | CUSTOM | HYBRID |
|---|---|---|---|---|
| Advanced Analytics | - | |||
| Flexible call distribution rules | ||||
| Assign & comment on calls | ||||
| Call recording | ||||
| Simple analytics | ||||
| Custom filters | ||||
| Email reporting | ||||
| Conference call | ||||
| Call monitoring | ||||
| Call whispering | ||||
| Real-Time Report |
| PRODUCTIVITY | ESSENTIAL | PROFESSIONAL | CUSTOM | HYBRID |
|---|---|---|---|---|
| Forward-to-mobile | ||||
| Working hours per user | ||||
| Click-to-dial | ||||
| Blocklist numbers | ||||
| Warm transfers | ||||
| After-call work | ||||
| Parallel calls | ||||
| Power dialer / Auto dialer | - | |||
| Voice Broadcast | - | |||
| Unlimited concurrent calls | - | - | ||
| Unlimited callers in queue | - | - |
| APPS & INTEGRATIONS | ESSENTIAL | PROFESSIONAL | CUSTOM | HYBRID |
|---|---|---|---|---|
| APIs & Webhooks | - | |||
| Zoho integration | - | |||
| Salesforce Integration | - | |||
| Freshdesk Integration | - | |||
| Zendesk Integration | - | |||
| 20+ business tool apps and integrations | - |
| CUSTOMER SUPPORT | ESSENTIAL | PROFESSIONAL | CUSTOM | HYBRID |
|---|---|---|---|---|
| Help center access | ||||
| Email support | ||||
| Phone support | ||||
| Service-level agreement (SLA) | - | - |