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Powering 2000+ enterprise customers across the globe
Major Problems in the E-commerce & D2C Industry
Challenges holding businesses back from delivering exceptional customer experiences.
High Cart Abandonment Rate
Shoppers leave without purchasing, and there is no automated follow-up system to bring them back in time.
Order Delivery Query Overload
Support teams are overwhelmed with "Where is my order?" queries, consuming resources that could focus on growth.
Low Repeat Purchase Rate
Without proactive re-engagement, customers buy once and forget the brand, hurting lifetime value metrics.
Return & Refund Communication Gaps
Poor communication during returns creates negative experiences and drives negative reviews online.
How Tevatel is Helping E-commerce & D2C Brands
Tevatel enables D2C and e-commerce brands to automate the entire customer journey — from cart recovery to delivery updates and post-purchase re-engagement — using AI voice bots, WhatsApp, and intelligent call flows.
- Automated cart abandonment follow-up calls and WhatsApp messages
- Order status and delivery update notifications at scale
- AI bot handling return, refund, and exchange queries instantly
- Personalised re-engagement campaigns for repeat purchases
Who Can Use This Solution in E-commerce & D2C?
Tailored for every role and team that deals with customer communication.
Solution for the Hospitality & Travel Industry
A complete suite of AI-powered communication tools built for E-commerce & D2C businesses.
AI Speech Bot
Handle order status, return initiation, and delivery queries automatically — no human agent needed.
AI Chat Bot
Engage customers on your website and app with instant product recommendations and purchase support.
Call Center Solution
Manage high-volume order support calls efficiently with smart routing and unified customer history.
Click to Call
Let high-value customers connect instantly from product pages to reduce checkout hesitation.
WhatsApp Business
Send order confirmations, shipping updates, and promotional offers on WhatsApp with high open rates.
Quality Auditing Tool
Ensure all customer service interactions meet brand standards through automated call scoring.
Use Cases for the Hospitality & Travel Industry
For E-commerce & D2C Industry
- 1Cart abandonment recovery campaigns
- 2Order confirmation and shipping notifications
- 3Return, exchange, and refund processing support
- 4Post-purchase review and feedback collection
- 5Loyalty program and re-engagement campaigns
- 6Flash sale and new launch announcement campaigns
Why E-commerce & D2C businesses choose Tevatel
Tevatel's platform is purpose-built for industries like E-commerce & D2C, offering out-of-the-box workflows, industry templates, and integrations that go live in days.
Increase in cart recovery rate
WISMO queries resolved by AI bot
Improvement in repeat purchase rate
Reduction in customer support costs
AI Communication Advantages for E-commerce & D2C
Measurable results that prove the value of intelligent communication automation.
Increase in cart recovery rate
WISMO queries resolved by AI bot
Improvement in repeat purchase rate
Reduction in customer support costs
Omnichannel Integration for E-commerce & D2C
Tevatel connects seamlessly with the tools your E-commerce & D2C business already uses — CRMs, helpdesks, e-commerce platforms, and more — for a truly unified communication experience.
HubSpot
Zoho CRM
WhatsApp
Shopify
Zendesk
Why Tevatel?
Everything you need to run world-class communication for your E-commerce & D2C business.
Easy to Use Platform
Simple setup — connect your e-commerce store and go live in days.
Real-Time Monitoring and Reporting
Track campaign performance and customer sentiment in real time.
Centralised Communication Platform
Manage all customer touchpoints from one unified platform.
Secure and Reliable System
Enterprise-grade security with 99.9% uptime for your store.
What Customers Say
"Our WhatsApp order update campaigns have 90% open rates. Customer satisfaction improved dramatically since we started with Tevatel."
Kavitha Rajan
Bloomnest D2C
"Cart abandonment recovery calls are now fully automated. We recovered 20% more orders without adding a single agent."
Arjun Das
Quickshop Online