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Resolve Complaints Faster with AI Resolution Agent
Capture, classify, and close customer complaints automatically — with AI that routes, escalates, and follows up so your team spends time on what matters.
60%
Faster Resolution Time
Powering 2000+ enterprise customers across the globe
What is AI Complaint & Resolution Agent?
Tevatel's AI Complaint Agent captures every complaint via voice, WhatsApp, or email, automatically classifies it by category and urgency, routes it to the right team, tracks resolution progress, and closes the loop with the customer — all without manual intervention.
- Captures complaints 24/7 across voice, WhatsApp, email, and web chat
- Auto-classifies by category, urgency, and sentiment in real time
- Routes to the right department and escalates if SLA is breached
- Closes the loop with automated resolution confirmation to the customer
Why Complaint Management Fails Without AI
These systemic issues cause customer frustration and damage brand reputation — all solved by AI automation.
Slow Resolution Times
Manual triaging and routing adds hours to resolution time, leaving customers waiting and churning.
Customer Frustration
Repeated follow-ups with no update erode trust, increase churn, and generate negative reviews.
Manual Triaging Errors
Misclassified complaints go to the wrong team, causing delays, duplicate effort, and SLA breaches.
No Visibility or Tracking
Without a centralised system, complaints slip through the cracks — with no audit trail for compliance.
Built to Close Every Complaint,
Every Time
Tevatel's AI Complaint Agent turns a messy, manual process into a structured, automated resolution engine — from first contact to confirmed closure.
- AI classifies complaints by type, urgency, and sentiment within seconds of receipt
- Smart routing sends each complaint to the right department or agent automatically
- SLA tracking and automatic escalation if resolution exceeds defined thresholds
- AI keeps customers updated with proactive status messages via WhatsApp and SMS
- Full complaint lifecycle dashboard with resolution rates, SLA adherence, and sentiment trends
Why AI Resolution Agent
Outperforms Manual Handling
Unlike basic helpdesk tools, Tevatel's AI Resolution Agent is built for conversational complaint handling — across every channel, with full automation from capture to closure.
- Handles thousands of complaints simultaneously without adding headcount
- Understands complaint context, emotion, and urgency through sentiment analysis
- Integrates with Zendesk, Freshdesk, Salesforce, and any CRM or helpdesk
- Proactive customer communication throughout resolution — no more 'chase for updates'
- ISO-certified with full audit trails for regulatory compliance
Real Results for Support Teams
Faster Resolution Time
First-Contact Resolution Rate
Fewer Escalations
From Complaint to Closure in 4 Steps
A fully automated complaint lifecycle — from first contact to resolution confirmation — without manual effort.
Capture the Complaint
AI receives complaints via voice, WhatsApp, email, or chat — any time, in any language.
Classify & Route
AI classifies by category, urgency, and sentiment — then routes to the correct team or agent.
Resolve or Escalate
AI resolves common complaints directly; complex cases are escalated with full context to the right person.
Close & Confirm
Once resolved, AI confirms closure with the customer and triggers a satisfaction survey automatically.
Measurable Impact on Customer Satisfaction
Faster resolution, fewer escalations, and happier customers — directly improving retention and NPS.
Resolve 60% Faster
AI automation removes manual steps from triage to routing — cutting resolution time from days to hours.
Reduce Escalations by 40%
AI handles Tier-1 complaints end-to-end, freeing senior agents for truly complex issues only.
Proactive Communication
Customers are updated automatically throughout resolution — eliminating the frustrating silence that drives churn.
Connects with Your Entire
Support Stack
Tevatel integrates seamlessly with your helpdesk, CRM, and communication tools — no disruption to existing workflows.
Everything You Need to Resolve at Scale
Purpose-built for modern complaint management — not just a ticketing system with a chat widget.
AI Sentiment Analysis
Real-time sentiment detection flags high-risk complaints for immediate escalation before the customer churns.
SLA Management Engine
Define resolution SLAs by complaint type and priority — with automatic escalation when thresholds are breached.
Resolution Analytics
Track CSAT, resolution time, escalation rate, and agent performance in a single real-time dashboard.
Multi-Channel Capture
Unified inbox for complaints from voice, WhatsApp, email, social, and chat — no more siloed complaint handling.
Why Choose Tevatel?
Powering modern businesses with reliable, scalable, and intelligent solutions.
ISO Certified
ISO certification ensures high-quality standards and secure business operations at scale.
24/7 Support
Round-the-clock support ensures your operations run without interruption.
Cost Effective
Affordable solutions designed to deliver maximum ROI.
Quick Setup
Get started instantly with zero configuration and guided onboarding.
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Trusted by Customer Experience Teams
"Tevatel reduced our average complaint resolution time from 3 days to under 6 hours. The AI triage alone has saved our team 4 hours of manual work every single day."
Vikram Pillai
Head of CX, HDFC Life Insurance
"Customer escalations dropped by 43% in the second month. The AI handles standard complaints end-to-end — our agents only step in for genuinely complex issues now."
Meera Joshi
Operations Manager, Tata Teleservices
"We used to have no visibility into complaint status. Now every complaint is tracked, timestamped, and reported. Audit compliance has never been easier."
Arun Krishnan
VP Service Delivery, Metropolis Diagnostics
Frequently Asked Questions
Everything you need to know about AI Complaint & Resolution Agent.