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Collect Richer Feedback with AI Survey Agent
Replace static survey forms with AI-powered conversational surveys that achieve 3× higher response rates and deliver real-time insights — automatically.
3×
Higher Response Rates
Powering 2000+ enterprise customers across the globe
What is AI Feedback & Survey Agent?
Tevatel's AI Survey Agent conducts intelligent, conversational surveys via voice calls, WhatsApp, and SMS — adapting questions based on responses, detecting sentiment, and delivering structured insights in real time. It replaces static forms with human-like dialogue that customers actually complete.
- Conducts surveys via AI voice calls, WhatsApp, SMS, and web — across any language
- Adapts follow-up questions dynamically based on each response
- Detects sentiment in real time and flags at-risk customers immediately
- Delivers structured reports with trends, NPS scores, and actionable insights
Why Traditional Surveys Fail to Deliver
These are the root causes of poor feedback quality — and why AI-driven surveys solve each of them.
Low Response Rates
Static survey forms and email links are ignored by over 80% of recipients — delivering biased, incomplete data.
Delayed Insights
By the time surveys are sent, collected, and analysed, weeks have passed — making findings irrelevant to current decisions.
Poor Data Quality
Customers rush through form surveys with one-word answers — providing no context, nuance, or actionable signal.
Manual Analysis Bottleneck
Collating and interpreting open-ended responses manually is time-consuming, expensive, and inconsistently done.
Built to Capture the Voice
of Your Customer
Tevatel's AI Survey Agent makes feedback effortless for customers and instantly valuable for your team — with conversations that feel natural, not like form-filling exercises.
- AI voice surveys completed in under 3 minutes via inbound or outbound calls
- WhatsApp and SMS surveys with dynamic follow-ups based on each answer
- Real-time sentiment analysis flags detractors for immediate human follow-up
- Auto-generated NPS, CSAT, and CES dashboards updated after every response
- Downloadable reports with verbatim responses, trends, and recommended actions
Why AI Surveys Outperform
Static Forms
Conversational AI delivers survey experiences that feel like genuine dialogue — dramatically improving completion rates and the quality of insights collected.
- Adaptive questioning — AI asks follow-ups based on what the customer actually said
- Voice surveys capture tone and emotion that forms simply cannot detect
- Multi-language support for surveys across regional markets and demographics
- Real-time alerts when a detractor is identified — enabling instant recovery
- Integrates with Salesforce, HubSpot, and any analytics or CRM platform
Real Survey Performance Metrics
Higher Response Rates
Survey Completion Rate
Insight Delivery
From Trigger to Insight in 4 Steps
Automated survey lifecycle — from event trigger to actionable dashboard — with zero manual effort.
Trigger the Survey
AI triggers surveys automatically after purchases, service calls, or custom events — at the exact right moment.
Conduct AI Conversation
AI conducts a natural, two-way conversation — asking, listening, and adapting based on each response.
Analyse Sentiment & Score
AI scores responses, detects sentiment, and categorises feedback by theme automatically.
Deliver Real-Time Insights
Reports, scores, and trend dashboards are available immediately — no waiting, no manual compilation.
Measurable Impact on Customer Intelligence
Better data, faster insights, and proactive retention — all from a single AI survey platform.
3× More Responses
Conversational AI achieves dramatically higher completion rates than email surveys — giving you statistically reliable data.
Real-Time Decision Making
Insights are available the moment a survey is completed — enabling same-day action on customer feedback.
Proactive Detractor Recovery
AI flags unhappy customers immediately — enabling your team to intervene before a negative review goes public.
Connects with Your Analytics
and CRM Stack
Tevatel feeds survey data directly into your existing analytics, CRM, and customer success tools — no manual data exports.
Everything You Need to Measure What Matters
Purpose-built for modern feedback collection — not a form builder with a chat widget attached.
Adaptive AI Questioning
AI dynamically adjusts follow-up questions based on responses — getting deeper, richer insights from every conversation.
Survey Flow Designer
Build branching survey logic visually — no code required. Define triggers, questions, and routing in minutes.
NPS & CSAT Analytics
Auto-calculated NPS, CSAT, and CES scores with trend lines, segment breakdowns, and exportable reports.
Multi-Channel Reach
Run the same survey simultaneously via voice, WhatsApp, SMS, and web — maximising reach across all customer segments.
Why Choose Tevatel?
ISO Certified
24/7 Support
Cost Effective
Quick Setup
Resources and Insights
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Trusted by CX and Research Teams
"Our NPS survey response rate went from 8% to 34% after switching to Tevatel's AI voice surveys. The quality of feedback is incomparably richer — we're making product decisions we couldn't before."
Shreya Kapoor
Head of Customer Experience, Alice Blue Financial
"We now run post-purchase surveys across 12 cities simultaneously via AI voice calls. Response rates are 3× what we got with SMS links — and the data is structured and ready to analyse."
Nikhil Rao
Market Research Manager, CavinKare Group
"We used to wait 2 weeks for survey data to be compiled. Now we have real-time NPS updates on a dashboard. When a detractor is flagged, our CX team calls them within the hour."
Pooja Menon
VP Product, Healthify India
Frequently Asked Questions
Everything you need to know about AI Feedback & Survey Agent.