Privacy Policy for Tevatel

Introduction

At Tevatel, we value your privacy and are committed to protecting the information shared with us. This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, interact with our services, communicate with our team, or use our AI-powered communication solutions including cloud telephony, AI voice agents, AI chatbots, contact center software, WhatsApp Business API solutions, click-to-call services, and related communication products.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

About Tevatel

Tevatel is a cloud communication and AI-powered customer engagement platform that helps businesses manage voice, chat, messaging, and customer interactions through a unified system. Our services are designed for businesses and organizations to improve customer communication, automation, support, and operational efficiency.

Please note that individual users cannot create personal accounts directly on Tevatel. Our services are primarily offered to businesses, organizations, and enterprise customers through direct onboarding, sales engagement, demos, integrations, or business agreements.

Information We Collect

We may collect different types of information depending on how you interact with our website, products, and services.

Information You Provide to Us

When you contact us, request a demo, fill out forms, communicate with our support team, or use our services through your organization, we may collect information such as:

• Name
• Business name
• Email address
• Phone number
• Company details
• Billing information
• Communication preferences
• Customer support queries
• Business communication records

We may also collect information shared during onboarding discussions, sales inquiries, technical support interactions, or product integrations.

Communication and Call Data

As part of our cloud communication and telephony solutions, we may process business communication data including:

• Call logs
• Voice recordings
• Chat interactions
• WhatsApp communication data
• SMS records
• IVR interactions
• AI chatbot conversations
• AI voice agent interactions
• Call analytics and reporting information
• Agent performance data

This information helps us provide communication services, maintain service quality, improve customer support, and deliver analytics and automation features.

Technical Information

When you visit our website or use our services, we may automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Operating system
• Geographic location
• Access times
• Referral URLs
• Website usage activity
• Cookies and tracking technologies

This information helps us improve website performance, monitor system security, analyze traffic patterns, and enhance user experience.

How We Use Your Information

We use collected information for legitimate business and operational purposes including:

• Providing and managing our services
• Delivering AI communication solutions
• Processing business inquiries and demo requests
• Managing customer support
• Improving service performance
• Monitoring system reliability and security
• Performing analytics and reporting
• Sending service updates and notifications
• Improving website functionality
• Preventing fraud, misuse, or unauthorized access
• Complying with legal obligations
• Enhancing AI models and automation systems

We may also use information to understand business communication trends and improve customer engagement solutions.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve user experience and website functionality.

Cookies help us:

• Understand website usage
• Remember preferences
• Improve navigation
• Analyze traffic and performance
• Enhance security
• Personalize content and communication

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Third-party analytics providers may also use cookies and tracking technologies according to their own privacy policies.

AI and Automated Communication Services

Tevatel provides AI-powered communication services including AI voice agents, AI chatbots, automation systems, and analytics solutions.

When businesses use these services, certain communication data may be processed automatically for purposes such as:

• Speech recognition
• Conversation analysis
• Sentiment detection
• Automation workflows
• AI training and optimization
• Customer support enhancement
• Lead qualification
• Quality monitoring

We implement reasonable safeguards to protect data processed through our AI systems.

Data Sharing and Disclosure

We do not sell personal information to third parties.

However, we may share information in limited situations including:

Service Providers

We may work with trusted third-party vendors, cloud infrastructure providers, payment processors, communication partners, analytics providers, and technology partners who help us operate our services. These providers are authorized to use information only as necessary to provide services on our behalf.

Legal and Regulatory Requirements

We may disclose information if required by law, regulation, court order, government authority, or legal process.

We may also disclose information when necessary to:

• Protect our legal rights
• Prevent fraud or misuse
• Ensure platform security
• Investigate suspicious activities
• Enforce agreements and policies

Business Transfers

In the event of a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of the business transaction.

Data Retention

We retain information only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Maintain records
• Resolve disputes
• Comply with legal and regulatory requirements
• Improve our products and services

Communication records, logs, and analytics may be retained for operational, compliance, and reporting purposes subject to applicable laws and agreements.

Data Security

We implement reasonable technical, administrative, and organizational security measures to protect information from unauthorized access, misuse, alteration, disclosure, or destruction.

Our security measures may include:

• Secure cloud infrastructure
• Access controls
• Encryption technologies
• Monitoring systems
• Security audits
• Authentication mechanisms
• Network protection measures

While we strive to protect information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Third-Party Services and Integrations

Our platform may integrate with third-party services including CRM systems, messaging platforms, payment providers, cloud tools, and communication channels.

When you interact with third-party services through our platform, the collection and use of information may also be governed by the privacy policies of those third parties.

We encourage users and businesses to review the privacy practices of external platforms before using them.

International Data Transfers

As a global communication platform, Tevatel may process and store information in multiple countries where our infrastructure, partners, or service providers operate.

By using our services, you consent to the transfer, processing, and storage of information in countries outside your local jurisdiction, subject to applicable data protection laws.

Your Privacy Rights

Depending on applicable laws and regulations, you may have rights regarding your information including:

• Accessing your information
• Requesting corrections
• Requesting deletion
• Restricting certain processing activities
• Objecting to specific uses
• Withdrawing consent where applicable

Since Tevatel primarily serves businesses and organizations, requests related to communication data may need to be submitted through the relevant business customer or authorized organization.

Children's Privacy

Our services are intended for businesses and organizations and are not directed toward children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected unintentionally, we will take reasonable steps to remove it.

Marketing and Communication Preferences

We may send business-related communications, product updates, newsletters, promotional content, or service announcements to users who interact with us.

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

However, operational or service-related communications may still be sent when necessary.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, technologies, or business practices.

Updated versions will be posted on our website with the revised effective date. Continued use of our website or services after changes indicates acceptance of the updated policy.

We encourage users and business customers to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data handling practices, you may contact us through the official website:

Contact Tevatel

You may also contact us regarding:

• Privacy-related concerns
• Data access requests
• Security issues
• Communication preferences
• Compliance inquiries
• Data deletion requests

Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in India.

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.