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Cloud Call Center Software
Our cloud call center software solutions is an all-in-one solution that solves the biggest challenges faced by call centers today. It reduces customer support costs, increases agent productivity, and boosts customer satisfaction.
Features Of Your Call Center 2.0 With Doocti
Call Routing
The call routing feature sends specific calls to the predetermined queue, which is decided based on specific criteria.
Call Transfer
Call transfer relocates an existing call to another agent in case the actual agent is busy or the caller needs some specific piece of information.
Ring Groups
You can share the distribution of incoming calls through a group of extensions when you use ring groups feature.
Call Queuing
Call queuing places the incoming calls to be answered in a queue, while the extension users are busy attending other calls.
Useful Analysis and Insights
Timely tracking agents’ performances and call data in cloud call center software help in generating essential team leads and strategies for management and action.
DOOCTI is Highly Collaborative
Setting up a single platform for all the calling work demands all-agent supportive communication devices such as mobiles, handsets, and IP Phones.
Automation of Tasks
Seamless automation of almost all manual work done from the agent’s end results in better customer interaction.
Deliver at Scale
While currently supporting 30+ application integrations across various categories of sales, CRM, consumer support and others, we ensure complete adaptability of our solutions. It integrates business needs with consumer needs to provide better flexibility at scale.
Maximizing results through REST API
Smoother workflow and accurate analysis are what define our REST API, which performs the essential functions of making calls from your application, matching incoming calls with existing customer data, gathering call recordings and contextual data of customers, automatic generation of tickets, logging calls and sending CSAT’s, entering new leads and much more.