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Reinvent, Reboot And Reimagine Your Call Center With doocti
With zero hardware assistance, doocti is here to bring another digital revolution in your sales and support systems through the utterly efficient cloud-based utility tool.
Classic Digital Transformation For Your Call Center, Just One Step Away!
Efficiency Through Automation
The digital age customer now demands innovation and newer products now and then, along with full consumer support. These challenges are met by DOOCTI by enhancing your customer support and employee performance. Enabling automation at all levels of consumer interaction makes the communication flexible and fruitful at the same time.
Reimagine Your Sales & Support Core
Integration of DOOCTI with your existing CRM gets you access to additional features like CTI, Click-to-dial, powerful autodialer, along with numerous others.
Tools that Help You Track Business Performance
Your sales and support core is empowered manifold by automation and an effective tracking system to make out individual and team productivity along with analysis of the translation of calls at every point of consumer interaction. Time efficiency is achieved with REST API, which allows the ops leaders to plug DOOCTI into desirable tools for business development anytime and anywhere.
Features Of Your Call Center 2.0 With Doocti
The call routing feature sends specific calls to the predetermined queue, which is decided based on specific criteria.
Call transfer relocates an existing call to another agent in case the actual agent is busy or the caller needs some specific piece of information.
You can share the distribution of incoming calls through a group of extensions when you use ring groups feature.
Call queuing places the incoming calls to be answered in a queue, while the extension users are busy attending other calls.
Useful Analysis and Insights
Timely tracking agents' performances and call data help in generating essential team leads and strategies for management and action.
DOOCTI is Highly Collaborative
Setting up a single platform for all the calling work demands all-agent supportive communication devices such as mobiles, handsets, and IP Phones.
Automation of Tasks
Seamless automation of almost all manual work done from the agent’s end results in better customer interaction.
Deliver at Scale
While currently supporting 30+ application integrations across various categories of sales, CRM, consumer support and others, we ensure complete adaptability of our solutions. It integrates business needs with consumer needs to provide better flexibility at scale.
Maximizing results through REST API
Smoother workflow and accurate analysis are what define our REST API, which performs the essential functions of making calls from your application, matching incoming calls with existing customer data, gathering call recordings and contextual data of customers, automatic generation of tickets, logging calls and sending CSAT’s, entering new leads and much more.
Simple for Admins and Users
Connect Tevatel with your CRM or Helpdesk to centralize activity and automate call logging.
Reduce training from months to minutes with elegant apps your agents will appreciate.
Easy to manage
Add new numbers, teammates, or routing rules on the fly. No IT consultants required.
Are you ready to witness the wonder that smarter conversations create
Being highly user-friendly is our speciality. Yes! TevaTel will let you work smoothly in the device you’re using now
Get access to the most efficient and desired tools
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