Cloud call center software is a comprehensive and lightweight cloud-based software solution for call centers, including agent monitoring, scheduling, ticketing, and reporting.

What is a Virtual Call Center? Features and Guidelines

Estimated reading time: 3 minutes Technology has made an ocean of things simplified and done in a matter of seconds. So, how can a typical call center work left out…

Cloud-based Call Center v/s Traditional Call Center

Estimated reading time: 3 minutes It seems almost unbelievable that how modern-day technology has made itself comfortable in our hectic businesses. Today is the time when in certain areas of…