SOLUTIONS > NUMBER MASKING
Enhanced Customer Privacy With Phone Number Masking
You can now set your business at a higher pedestal by letting your customers connect to the drivers, delivery personnel and vendors without compromising on their privacy or giving away their phone numbers.
What is number masking?
Phone Number masking is the latest way of setting high privacy standards for your business through call center software. This is done by safeguarding the identities of both the parties and prevent misuse of sensitive information by anonymizing the phone numbers and identities.
How It Works
Assigning driver/executive to the customer
When a specific executive is given the task to handle a particular customer, the ‘call customer’ button on the app automatically places the call to TevaTel’s virtual number without revealing the actual number.
TevaTel then reaches your server
After this process, TevaTel reaches your server with the executive/driver’s details and lets your server respond with the corresponding customer’s number.
Advantages Through Number Masking
Ensure customer privacy
As a step towards the customer-oriented services, number masking retains the total privacy of the customer, hence letting you act as the responsible business that you are!
Another major benefit of having your number masked through TevaTel is that it avoids all the off-platform transactions and renders the businesses with better opportunities to monetize.
Newer standards for saving costs
As a business in working, we fully understand the importance of saving costs wherever possible. Thus, we bring to you, a system where connecting to your customer becomes cost-efficient with TevaTel since it does rob your employees of their mobile balance.
Real-time analysis and tracking possible
With TevaTel, you can gain real-time insights into all customer conversations while tracking and recording them at the same time.
How Do Businesses Benefit from Number Masking
Managing customer and vendor communication
The benefit from number masking is two-fold. Apart from tracking and managing all the call- generated leads, you can also prevent conversations that go off-track and control them.
Last-mile delivery tracking
Your delivery agent can now reach out to the customer over a call (if the need arises), without having access to their actual phone numbers.
Protected Interactions between the customer and driver
number masking allows full customer privacy and keeps customer information private to prevent misuse of sensitive data.
Industries that use number masking
Ecommerce, 3PL and Food Delivery
The number masking feature ensures that the businesses strictly adhere to the PDPA and other similar laws by making interactions possible, wherein the contact details of the customers are not revealed.
Efficient tracking to generate leads and perform controlled in-platform conversation are added benefits of number masking given to businesses by TevaTel.
Car and Bike Aggregators
Keeping passenger safety at the top priority, number masking ensures that no passenger information is shared with the drivers.