IVR's Call Center Software For Sales Support & Marketing Team
The right solution for your business
TEVATEL > features
- Access to features like Predictive, Preview, Auto Dialer, IVR's , Mini CRM, Voice SMS , Call Pop-up, Call Barge ,Conference, & Click-to-Dial
- Increase Your Productivity with Seamless CRM Phone Integration
- Call monitoring and performance analytics
Features Of Your Call Center 2.0 With Doocti
The call routing feature sends specific calls to the predetermined queue, which is decided based on specific criteria.
Call transfer relocates an existing call to another agent in case the actual agent is busy or the caller needs some specific piece of information.
You can share the distribution of incoming calls through a group of extensions when you use ring groups feature.
Call queuing places the incoming calls to be answered in a queue, while the extension users are busy attending other calls.
Useful Analysis and Insights
Timely tracking agents' performances and call data help in generating essential team leads and strategies for management and action.
DOOCTI is Highly Collaborative
Setting up a single platform for all the calling work demands all-agent supportive communication devices such as mobiles, handsets, and IP Phones.
Automation of Tasks
Seamless automation of almost all manual work done from the agent’s end results in better customer interaction.
Deliver at Scale
While currently supporting 30+ application integrations across various categories of sales, CRM, consumer support and others, we ensure complete adaptability of our solutions. It integrates business needs with consumer needs to provide better flexibility at scale.
Maximizing results through REST API
Smoother workflow and accurate analysis are what define our REST API, which performs the essential functions of making calls from your application, matching incoming calls with existing customer data, gathering call recordings and contextual data of customers, automatic generation of tickets, logging calls and sending CSAT’s, entering new leads and much more.